CQI Implementation

Based upon a combined experience of over sixty years implementation experience, the founders of TBS have developed a streamlined implementation methodology that minimizes the time requirements to complete the processes necessary to benchmark costs, quality, and satisfaction. The technical installation is simply to provide the application coordinator with access to the Internet using a standard Web browser and Adobe Acrobat Reader.

The application is leveraged to take advantage of Web-based technologies to streamline the processes to respond to surveys. All data input to the system to populate required tables can be loaded via spreadsheets (providing the end-user with a streamlined data collection tool). The tool comes with a state-of-the-art online training system that walks the coordinator through each step to complete the implementation process. The TBS application also contains a number of auditing tools to assist along the way and to ensure benchmark consistency.

Continuous Quality Improvement

The TBS application is designed to allow organizations to focus on cost, quality, and satisfaction opportunity areas. The TBS Healthcare Information Systems Benchmark Solution differentiates itself from all other tools aimed at improving the provision of information technology services by allowing the end-user to drill into and identify the root causes.

Our implementation process enables a process to establish a fact-based agenda for change.

Identify Current Benchmarks - In the first step, two complementary processes occur on a periodic basis:

• Current expenses are applied to applications/ functions facilitating comparisons to prior periods and to peer facilities
• Surveys are distributed to measure current quality benchmarks.