Mission

Our mission is to become the “de facto” standard by which organizations benchmark the cost, quality and satisfaction of their products and services. This will emanate from our ability to provide measurable, relevant, and objective information that quantifies the cost and value of an organizations products and services. We will also be the “de facto” standard by which customer satisfaction and quality is measured and by which opportunities for improvement are identified.

Our Vision is to:

Provide an automated, totally integrated capability to benchmark cost, quality and satisfaction at the same level, thereby allowing our clients to appraise the value equation (i.e. the intersection of cost and quality) for the products and services they provide. This enabling capability will allow our clients to identify and focus on areas with the greatest potential and opportunity for improvement in both cost and quality.

Create unparalleled web based software and benchmark data repositories that allow our clients to benchmark themselves against their own performance over time and to benchmark themselves against the performance of their peers at any time.

Enable our clients with complete, integrated, and reliable applications that will be secure, totally web-based, and graphical in nature. The applications will be modular and will be developed using tools that do not require clients to install any hardware or software other than a browser (e.g. Internet Explorer) and Adobe Acrobat.

Provide our software and capabilities to our clients at competitive prices to maximize our client base in a way that optimizes our ability to report meaningful and relevant peer benchmarks and comparisons.